Privacy Policy

We at Shibui Tea are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Shibui Tea may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Shibui Tea, our users, or others. We collect no other personal information about you other than what you provide during the checkout process.        

Cookie Policy   

What Are Cookies? 
A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognize and tailor our site to you and it won’t harm your computer.  
Opting Out of Cookies
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.
Which Cookies Do We Use?

Name
Domain
PurposeData KindSessional or Persistent?
_session_id
storefront
Allows Shopify to store information about your session (referrer, landing page, etc..) Unique Token Sessional
_shopify_visit
storefront and checkout.shopify.com
Used by our internal stats tracker to record the number of visits to the shop None Persistent for 30 minutes from the last visit
_shopify_uniq
storefront and checkout.shopify.com
Counts the number of visits to a store by a single customer None Expires midnight (relative to the visitor) of the next day
cart
storefront
Stores information about the contents of your cart Unique token Persistent for 2 weeks
_secure_session_id
storefront
Stores session information for the checkout process Unique token Sessional
storefront_digest
storefront
If the shop has a password, this is used to determine if the current visitor has access Unique token Indefinite

_utma, _utmb, _utmc, _utmz - these cookies are from google analytics and are used to collect statistical information about how visitors use our website. This information is used to improve the website and to see, for example, which pages people visited and where people are from. If you would like to opt out of providing information for use with google analytics there is an add-in available for your browser and can be found at https://tools.google.com/dlpage/gaoptout.


If you would like to disable cookies fully then you will need to change the settings in your web browser. More information can be found:
http://www.aboutcookies.org/Default.aspx?page=1

Note that our cookie policy only covers our website and does not cover any website accessed through any links on our website.

Personal Information Collected

In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, postal address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

Protecting Your Personal Information

When you provide us your personal information to process your online order, we receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

A Shibui Tea representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Shibui Tea representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.

Consent

By using our website, you consent to the collection and use of your personal information by Shibui Tea If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

Delivery Information

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail Second Class 

up to £34.99 £3.25 3-7 days
£35.00+ FREE 3-7 days
Express UPS Next Day Delivery ANY £7.50

next working day if ordered before 12 noon

 

International Delivery - EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £7.50

7+ working days

Express UPS Delivery ANY £15.00

2-5 working days if ordered before 12 noon.

 

International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express UPS Delivery Not available

Not available

 

International Delivery - USA

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £16.50

7+ working days