We're always happy to hear feedback - whether it's good or bad - it's the only way to improve our service.

Please complete the form below and we'll get back to you as soon as we can.  Thank you.

We can be contacted by phone Monday to Thursday 9:30 to 4:30. 

Alternatively there are other ways to get in touch:

        0131 448 1598

       customerservice@shibui-tea.co.uk

        Shibui Tea UK, Unit 18 Dryden Vale, Bilston Glen, Loanhead, Midlothian, EH20 9HN.

If you're interested in becoming a wholesale customer - please visit our wholesale page.

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★ Reviews

Let customers speak for us

2572 reviews
94%
(2415)
4%
(115)
1%
(24)
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R
Cinnamon
Ria
Lovely tea!

This is a very smooth tea. Very nice on its own or with a little bit of honey. I add milk hen I brew it quite strong and you can still taste and smell the cinnamon. Will definitely order again!

Ginger and chocolate tea

This is a delicious tea with a pure authentic taste. I love ginger tea, but this has a extra smoothness to it, with a lovely aroma.

Lovely tea

I got given the gingerbread tea for Christmas and as soon as it ran out I couldn't help but buy some more, and try some of the other teas. The orange rooibos is mad good and the gingerbread is lovely as always. I'm already running out again!

H
Jasmine Pearls
Heidi W.
Jasmine Pearl

I absolutely love this tea and to find actual pearls in the tea bags and not just a plain old teabag is amazing. Took me ages to find this company as I tasted this brand at a cafe and I am so glad I have found you.

G
Moroccan Mint
Gary S.
Quite cleansing and refreshing.

First time we’ve tried this Moroccan Mint tea and must admit that it’s a step up in quality to our normal mint tea. Very fresh and cleansing on the palate. Difficult to over brew but just seems to intensify in flavour the longer you leave it.