We're always happy to hear feedback - whether it's good or bad - it's the only way to improve our service.

Please complete the form below and we'll get back to you as soon as we can.  Thank you.

We can be contacted by phone Monday to Thursday 9:30 to 4:30. 

Alternatively there are other ways to get in touch:

        0131 448 1598

       customerservice@shibui-tea.co.uk

        Shibui Tea UK, Unit 18 Dryden Vale, Bilston Glen, Loanhead, Midlothian, EH20 9HN.

If you're interested in becoming a wholesale customer - please visit our wholesale page.

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★ Reviews

Let customers speak for us

2395 reviews
94%
(2250)
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Really Well Made

These are an absolute delight to use. Very sturdy (if one could describe a tea filter as such!), with ample room. Tea purists may frown upon this, but I often like to brew my English breakfast tea on the hob for an additional 5 minutes to make it stronger. These teabag filters managed to withstand it. All in all, I'm very pleased.

K
Vanilla
K.T.
Yummy!

So flavourful, one of my new favourites!

Purchased 3 of these as gifts

I own one myself and decided to buy one for my sister for her birthday.

It arrived and was packaged really well, with a wide variety of teas - made a lovely gift - so much so, I decided to buy two more for my parents.

They’re great cups and the teas are delicious.

The customer service and correspondence with John was excellent throughout (I made a mistake and he was quick to amend!)

I couldn’t recommend the cup, tea and Shibui-tea enough!

Such a pleasant taste!

I have PCOS and read of spearmints benefits for lowering androgen levels. I bought it solely for that purpose, but it has fast become one of my favourite teas. Compared to other tisanes that I've tried, it isn't too intense for my tastebuds. I feared it would taste like toothpaste, but that certainly wasn't the case. It's so perfectly balanced, not too sweet nor too minty. Just lovely!

Amazing

I’m so happy I’ve finally found good quality organic spearmint tea! I’d definitely recommend, quick delivery and great value for price! X