Delivery

You've placed your order - when will it arrive

PLEASE NOTE THAT THERE ARE INEVITABLY GOING TO BE SOME DELAYS WITH THE DELIVERY OF YOUR ORDER DURING THE LOCKDOWN MEASURES. I AM PACKING THE ORDERS UP AS QUICKLY AS I CAN BUT THERE WILL BE SOME DELAYS WITH ROYAL MAIL WHICH IS OUT OF MY CONTROL. I PLEASE ASK FOR YOUR PATIENCE AND UNDERSTANDING.

Please note that we process orders Monday - Thursday only and do not include any bank holidays.

Once we've received your order we aim to dispatch it within 1-2 working days. Please note that our working days are Monday to Thursday. You can choose how you want your goods dispatched. We use Royal Mail for the majority of our orders and if your order is over £25 then we will send it this way free of charge. This should get to you within 1-3 working days of us posting it but if you do need it by a guaranteed date then we do recommend that you use the express delivery. For express delivery we use DPD and providing you place the order by 12 noon then it will be with you at some point during the next working day.  

Note that orders sent by express delivery cannot be delivered on a Saturday or Sunday and we have no control over what time of the day it arrives. The drivers will make 3 attempts to deliver it. If you do need it by the next day and will not be available all of the day to receive it then please put a note in the delivery instructions box when you place your order to say where the post man can put it. We'll add the note to the parcel when we send it out. You should also receive a notification from DPD so you'll be able to track your delivery and make alternative arrangements if you're not going to be around when they attempt delivery.

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, occasionally parcels get delayed and take longer than normal. We ask you to please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch. We do suggest that you please check with your local post office depot to see if they have it there in the first instance - more often than not the postman has forgotten to put a card through the letter box!

For International orders - we deliver using Royal Mail International service and we also offer an express service in some countries using DPD if you'd like it guaranteed within 3-4 working days. 

If your country is not listed and you would like a bespoke shipping quote then please contact us.

To contact us please send us an email or call us on +44 (0) 131 448 1598

 

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail First Class

up to £24.99 £2.95 1-3 days
£25.00+ FREE 1-3 days
Express DPD Next Day Delivery ANY £7.50

next working day if ordered before 12 noon

 

International Delivery - Some EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY from £7.50

7+ working days

Express DPD Delivery (for some countries)

ANY from £15.00

3-5 working days if ordered before 12 noon.

 

International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express DPD Delivery Not available

Not available

 

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★ Reviews

Let customers speak for us

2083 reviews
94%
(1950)
5%
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Best Advent Calendar Ever!

I was really excited at the thought if a tea advent calendar. I love trying different teas but I am reluctant to buy full packs in case I don't like it and it goes to waste so this was perfect for trying new things out. Every day came a new tea which was always exciting!

All the teas were lovely, although I did prefer some over others. I'm not a huge fan of fruit teas as I think they all just taste the same, the ones included in the calendar were nice but I wouldn't specifically buy them. certainly couldn't pick a single tea as my favourite, though. I loved that so many of them were spiced and warming, I wish I'd bought another to get me through January! My Top 6 are; Vanilla Roobios, Masala Chai, Vanilla, Chocolate and Ginger, African Winter and Gingerbread. All of which I will make a point to buy throughout the year.

I loved that there was enough for at least three cups of tea every day. The spoon is brilliant and will be well-used this year. The drawstring bags were particularly useful for the fruit teas with bigger 'chunks' which made getting a good spoonful a bit more difficult.

All in all, a brilliant advent calendar and if you are doing one this year, I will certainly be buying one. :-)

A ritual, a discovery and a reason to smile every day. My favourite advent calendar ever!

This was a gift! To myself!

I found the portions really generous. I would wake up to yet another groundhog day of slogging from home excited to see the day's pick and know my breaks from work were spoken for. I would get about three mugs from each pouch of tea, weighing the tea out with my digital scales. It became a ritual — one that suited me far more than most self-care or moments-of-solace products. The selection provided a perfect opportunity to try blends I wouldn't normally buy a full box of. I thought the variety day-to-day was perfect because I never got stuck on a stretch of black teas or a week of fruity tisanes. And when I tell you I went wild for the chocolate orange tea, you better believe I was as wide-eyed as a perky female protagonist from a festive rom-com. I loved how John's personality came through in the notes on every tea. To seal this five-star review, all the packaging was easily recyclable, too.

I saw on a Shibui Instagram story that another customer decorated their wall with their teas, so I did something similar. I made rows of twine and clipped the tea pouches up with mini bulldog clips. When space was made thanks to the advent of Christmas and the pace of my guzzling, I would hang a Christmas card or a pretty image or effect I'd found or made on the empty clip.

Favourites: chocolate orange puerh, turmeric and cocoa, masala chai, tropical green — and it ended on my long-standing favourite, gingerbread!

Ones I now know aren't for me personally: vanilla black, mulled wine (I like the concept, but the blend didn't evoke the namesake at all for me)

If I had a say in future calendars: more variations of a certain type to compare (e.g. different oolongs, with a splash of education about the difference), more smoky blends. I would also totally buy a summer month of tea discovery set in the same format!

Notes on extras: loved the pen and note cards. I've saved my teabags for when I finally go back to the office after lockdown because I made all of my teas in a pot or with an infuser.

Delicious decaf

I bought this tea collection as a present for my wife, who avoids all caffeine. She was delighted, and reckons the Vanilla Rooibos is the best red bush tea she’s tasted.
And the Chocolate & Ginger is delicious.
All in all, The Caffeine Free Tea Pyramid Collection has been a great buy, and she’s so happy with it. Highly recommended.

Tasty tea does it for me!

I’ve tried various branded teas and been generally disappointed so decided to give Shibui a whirl. What an eye opener. These teas are brilliant, very flavourful. Green Tea, Earl Grey, even Scottish Breakfast, are all big on taste compared with many from more famous brands, and I still have plenty other flavours in the sampler box yet to savour.
Well done, John. I’ll be back for more of your fantastic teas, both caffeinated and caffeine free.

Amazing

Im a student at university, and I ordered this for my girlfriend. Firstly, I ordered it to my home address, and when I emailed asking if the address could be changed John was very kind and did so quickly. My girlfriend loved every tea in the calendar, and the packaging was beautiful. Each bag came with the tea loose, and from what I can see she has got at least three or more cups from each bag. The calendar also comes with tea bags which you can use if you do'tn have your own filter, and a really lovely scoop to measure it out. They also had very clear instructions on how to brew each tea to get the best flavour.

I can't recommend this calendar enough and think you will be more than impressed. It is the end of January and she is still going and loving them all, and I will be getting it again next year.