Delivery

You've placed your order - when will it arrive

Once we've received your order we aim to dispatch it within 1-2 working days. You can choose how you want your goods dispatched. We use Royal Mail for the majority of our orders and if your order is over £25 then we will send it this way free of charge. This should get to you within 2-3 working days of us posting it but if you do need it by a guaranteed date then we do recommend that you use the express delivery. For express delivery we use DPD and providing you place the order by 12 noon then it will be with you at some point during the next working day.  

Note that orders sent by express delivery cannot be delivered on a Saturday or Sunday and we have no control over what time of the day it arrives. The drivers will make 3 attempts to deliver it. If you do need it by the next day and will not be available all of the day to receive it then please put a note in the delivery instructions box when you place your order to say where the post man can put it. We'll add the note to the parcel when we send it out. You should also receive a notification from DPD so you'll be able to track your delivery and make alternative arrangements if you're not going to be around when they attempt delivery.

Please note that our working days are Monday - Friday only and do not include any bank holidays. If you do need the parcel on a weekend then you will need to place it using the express option on Thursday otherwise it will be delivered on the following Monday.

Whilst the vast majority of the parcels we send reach their destinations within the usual delivery times, occasionally parcels get delayed and take longer than normal. We ask you to please be patient but, if after 10 working days from placing your order, you are concerned about its whereabouts, just get in touch. We do suggest that you please check with your local post office depot to see if they have it there in the first instance - more often than not the postman has forgotten to put a card through the letter box!

For International orders - we deliver using Royal Mail International service and we also offer an express service in some countries using DPD if you'd like it guaranteed within 3-4 working days. 

We are now shipping to the US for a flat fee please see details below.  Please note that we don't ship to any other countries outside the EU.  If you're country is not listed and you would like a bespoke shipping quote then please contact us.

To contact us please send us an email or call us on +44 (0) 131 448 1598

 

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail First Class

up to £24.99 £2.95 2-3 days
£25.00+ FREE 2-3 days
Express DPD Next Day Delivery ANY £7.50

next working day if ordered before 12 noon

 

International Delivery - EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY from £7.50

7+ working days

Express DPD Delivery (for some countries)

ANY from £15.00

3-5 working days if ordered before 12 noon.

 

International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express DPD Delivery Not available

Not available

 

International Delivery - USA

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £16.50

7+ working days

Brewing Instructions

The table below shows the approximate brewing/infusing times for the different tea types.

It assumes around a 2.5 to 3g serving but it is not an exact science so experiment to find the perfect brew time to suit you.

It is best to use freshly boiled water - so if you've got some water left in your kettle from before - pour it out and start again!

Tea Type Approx Brewing Time (mins) Water Temperature
Black 3-4 minutes 100°C
Green 3-4 minutes 80°C
Oolong 3-4 minutes 100°C
Pu-erh 3-4 minutes 100°C
White 2-3 minutes 70-80°C
Herbal 5+ minutes 100°C
Rooibos 5+ minutes 100°C
Fruit 5+ minutes 100°C
Flowering 3-4 minutes 80°C
save 15% on your first order.