Reviews

This is what our customers think of us and our teas.

Thank you to everyone who leaves a review.

Based on 2640 reviews
94%
(2481)
4%
(117)
1%
(24)
0%
(8)
0%
(10)
Fabulous service and product

Again first class delivery and fantastic product, although l must order a pack for myself, l keep sending them to my family.

c
Berry Hibiscus
colette
Definitely best fruit tea in the world!

In these strange times, who would have thought that a cup of tea could put a smile on your face! The sweet smell of this sure does - and it lasts throughout the day! Customer service, delivery, etc are always 10/10.

I
Organic Mint
Iman K.
Excellent quality tea

This spearmint tea is super refreshing, and has become a wonderful moment of calm during the day! :) I get a good teapot’s worth from every teabag, and love that the packaging is all compostable. Fast delivery too. Thank you!

R
Earl Grey
Roslyn C.
Earl Grey

Hi recently ordered the tea after tasting it in a local restaurant and I enjoyed it very much.
I went online to find where to order it and placed an order. My order was dealt with in a friendly manner and I was updated with the progress of delivery from day one.
The tea arrived quickly along with a nice cover note.
All in all very impressive service and of course delicious Earl Grey tea!
Thank you 😊

Wonderful Shibui Tea

I stumbled across this tea whilst visiting a cafe in Edinburgh. I loved it so much I asked the staff for details and if it was available to buy from them directly.
They provided details and a few samples and once home I looked into purchasing some ASAP.
The ordering process was easy and the customer service/ contact was brilliant. I was kept up to date with dispatch and delivery timings. The tea is as I remembered, it is so different to any teas available at the main retailers. It’s a lovely treat and it makes you take the time to just sit and enjoy. Gorgeous breakfast tea and highly recommend.

W
Earl Grey Caddy
Wendy V.
Excellent tea and the stylish caddy doesn't hurt

I came across this tea at Hitchin Lavender and tracked it down. I had to order some. Wonderful quick service and delivery. I'll be trying other teas from this company.

F
Jasmine
Frank B.
Wonderful product & service

In recent times customer service has become almost non-existent, particularly during lockdown. What a wonderful surprise to find in fact it still exists, albeit a solitary exception, & I thank Shibui for restoring my failed faith in ever experiencing it again. We love the Jasmine Tea & truly appreciate the speed of service & follow-up by the supplier.

Like smelling inside a sweet jar!

Amazed at how fruity the smell was when I opened the pack! Made we want to drink it even more. Tastes lovely, not as fruity tasting as the smell if that makes sense, but nonetheless, delicious. I am now on cup, or rather VERY LARGE MUG full. Will buy again :)

B
Rooibos Organic
Bina M.
Mrs Mistry

Absolutely refreshing tea, just loved it.

Chocolate and Ginger

I tried this on holiday and was really pleased to be able to purchase it online. I don't like tea or coffee and this makes a great alternative to a hot chocolate!

Perfect Tea

This tea tastes amazing, I have had other spearmint teas in the past that were nice but now I have had this I would not go back. Loved the tasters of other teas in the box, will definitely be buying more!

L
Send some tea...
Lesley C.
Great for someone who has everything

Ordered the card with tea for elderly mother-in-law who neither wants nor needs anything as token birthday gift. Fantastic value, easy tracking and arrived on time. Even better, she actually loved it (after 10 years of everything I have ever sent being unsuitable or unsatisfactory in some way). Win!

G
Chamomile & Citrus
Graham K.
Our favourite night time tea

We have tried a variety of night time teas, and for a very long time used Dilmah's Pure Mint, but nothing, in our view, and for our taste. compares with Shibui Chamomile and Citrus. The blend has just the right balance for us and it ticks all our other boxes - ease of use, ease of supply, packaging and value for money. We are both over 80 and our friends will often request it when they visit. Interestingly, our grandson starts at Newcastle University next week and we asked him if there was anything we could provide for him to take up with him. His immediate response was 'Some Shibui tea would be great', so we have armed him with a full tea caddy to start him off. We'll see but our guess is that it will soon hit the spot with others in his age group too.

Great Tea

I have been buying tea from Shibui for a couple of years and have always been delighted with both the quality of the product and the personal service by John

A lovely relaxing drink.......

Whilst out I had a sencha green tea and took the tag off the tea bag to purchase the tea. What a lovely drink with not the bitter taste of the other green teas I have had..... I also had a Chun Mee organic green tea; a lovely refreshing drink......thank you for introducing me to the new tea.....

Very refreshing

Lovely flavour tea, tried it on holiday in Peak District in a pot and went up to counter to ask what brand is was. Made a nice change from lemon & ginger everywhere else. Nice colour and strong taste. Ordered from website when I got home and a pack for my friend as a Christmas present as she enjoyed this tea too.

D
Chocolate & Ginger
Deirdre B.
Absolutely delicious!

If you like chocolate and ginger you simply cannot go wrong with this one. For the best flavour do not use too large a mug. A firm favourite in our house now.

L
Tropical Green
Lauren K.
Hands down the best

Tried many a green tea but the Tropical Green is by far the nicest to date.

Great Tea

We have ordered a number of varieties of teas previously. I originally ordered the ginger & chocolate in the display tin & have refilled it, excellent tea.
Good service & deliveries are very fast

A
Blueberry Rooibos
Alison P.
My Partner’s Favourite

We have this in loose and teabags so my Partner can take to work. Fabulous blueberry hit of rooibos tea, his favourite out of all these excellent teas.

A
Honeybush Organic
Alison P.
Fantastic Flavour

Thought we would try as love Rooibos, so glad we did, it is a wonderful rival, just love it.

Best Tea

After having this tea in a local cafe I came home and ordered direct from company. Have tea bags and loose tea and both superb

B
Masala Chai
Brian M.
Absolutely Amazing Chai!

I first tasted this tea while having breakfast at Singl-end in Glasgow and knew I had to buy some for home.

The flavour is amazing, the level of spice is perfect and it is so refreshing. If you haven't tried it yet then I would recommend you do!

Order and delivery was swift so you don't have to wait too long to get them. 😁

J
Earl Grey Decaf
Jane L.
De-caf Earl Grey Tea- perfect

This must be the best de-caf Earl Grey tea I have ever tasted, intact I think I even prefer it to the non de-caf. It really is excellent, a must buy.

M
Blueberry Rooibos
Mrs S.B.
Blueberry Rooibos

Absolutely delicious rooibos. A lovely caffeine free alternative.

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