Here's a summary of what our lovely customers think of our teas.

If you want to leave a review then please visit a product page and add yours - we'd love to hear what you think!

Based on 353 reviews
Delicious tea

Delicate, floral tea. Very pleasant. Would buy again.

Tracked it down!

Visited a cafe in Stamford, Lincs. On a whim asked for Earl Grey tea and was blown away by the pot of tea brought to me. So much so, I had to ask as I paid, what brand it was as I’d never tasted E G tea like it. Usually, cafes have dusty, old tea in various flavours but some inspiration told me that wasn’t so in this place. I hadn’t heard of Shibui tea before but I’m delighted to have stumbled across it. Now I can get a sip of delight whenever I need it!


Beautiful tasting tea

Great tea and great service

I really love the tea and the service.

Edinburgh magic

My partner tried and really enjoyed the Ginger and Chocolate tea during a weekend break to Edinburgh. Needless to say I ordered 2 caddys on returning home. Prompt delivery and excellent product.

Best herbal tea

I have tried several of these teas and all are excellent, best I’ve tried. Also fast delivery and good customer service. Would recommend.

Deliciously warming

Absolutely love this tea! I only received one to try but I'll definitely be buying more - it's fippin' delicious! I'm ordinarily a bit of a coffee junkie so if I do drink tea, I like it to have a bit of flavour and this gingerbread tea certainly didn't disappoint. Highly recommend.

First purchase of Earl Grey

Have tried many and this is by far the best!

Delightfully refreshing tea

This is the most flavoursome and refreshing Roobois tea that I’ve had in a long time and the addition of orange is perfect. I can’t wait to try some other varieties!

Perfect winter warmer!

Such a lovely tea! Has an amazing after taste and the perfect thing to keep you warm in the winter, would definitely buy again!

It really does taste like Gingerbread!

Also love the fact that Shibui is going plastic free! All teas are just great! :)

Even better!

We thought our favourite organic mint melange tea was the best but the Shibui peppermint is somewhat unbelievably even better - a perfect mint tea!


absolutely delighted with service from start to finish .from returning my call to advise and prompt service.
packaging presentation firts class
thank you
from a delighted new customer


I bought this for my partner for Xmas and she loves it.

Silver Needle Tea

great tea and great service

Earl Grey
Best Earl Grey ever!

Just sat down to my very first cup of shibui's Earl Grey and I was not disappointed. 10/10. Thank you for the quick speedy service


This is possibly the best mint tea I've had. It's very fresh and packs a punch.

Fantastic quality!

Wonderful variety, fantastic quality and excellent service. The tea's all taste amazing and are some of the best I have ever tried!

Amazing product

I received this set as a Christmas present and I was thrilled. It came in a lovely black box and the selection of teas included have tasted wonderful so far. The herbs are an amazing quality and having such a wide selection is great for an avid tea drinker like myself. The added box of tea filters was a nice touch too. I highly recommend for any tea lovers out there :)

Pyramid Sampler Pack

Excellent quality tea

Having tried several decaff teas, this is definitely the best. Does take at least 7 minutes to brew in the teapot, don't rush it!

Brilliant Christmas present

My dad had a pot of your English Breakfast tea at a B&B in the Lake District and loved it so much because of its flavour and environmental friendly bag that he told me all about it. I therefore ordered him a box for Christmas which he loved. Very easy to order and it came quickly. Thank you!

Expensive but lovley

Lovley light tea.

Earl Grey
Wonderful flavour

Such reliable products! This Earl Grey is my husband's very favourite. Thank you for your excellent quick service too.

Christmas Present

Can't comment on the Tea as bought as a Christmas gift but the packaging is lovely and looks great for the price.

Brewing Instructions

The table below shows the approximate brewing/infusing times for the different tea types.

It assumes around a 2.5 to 3g serving but it is not an exact science so experiment to find the perfect brew time to suit you.

It is best to use freshly boiled water - so if you've got some water left in your kettle from before - pour it out and start again!

Tea Type Approx Brewing Time (mins) Water Temperature
Black 3-4 minutes 100°C
Green 3-4 minutes 80°C
Oolong 3-4 minutes 100°C
Pu-erh 3-4 minutes 100°C
White 2-3 minutes 70-80°C
Herbal 5+ minutes 100°C
Rooibos 5+ minutes 100°C
Fruit 5+ minutes 100°C
Flowering 3-4 minutes 80°C
sign up to our newsletter.