Here's a summary of what our lovely customers think of our teas.

If you want to leave a review then please visit a product page and add yours - we'd love to hear what you think!

Based on 505 reviews
Beautiful teapot

Loved the look of this teapot and found it was the perfect size. Unfortunately after one use I found a large crack in it. I have no recollection of it getting knocked so I don’t know how it happened. Gutted when I tried to order a replacement to find they had sold out!

Earl Grey
Earl Grey leaf

Love your earl grey leaf tea brewed in a tea pot ... as it should be . Tried the tea bags as well which were okay but much prefer leaf. ... as Bob Marley once said. : )

Cherry Pie
Love Cherry Pie!

Absolutely love the Cherry Pie tea, was recommended it in my local church cafe & had to buy some for home! Tried lots of other herbal & fruit teas & most of them taste like boiled water but this really does taste strongly of cherry pie, quite sweet too so helps with reducing my sugar intake! Can’t wait to try more!

My favourite tea

After having this at a local cafe, I knew I had to get my own supply! Love this masala chai!

Amazing moroccan mint tea

So delicious! The best mint tea I've had!

Best peppermint tea out there!

Love this tea, and love supporting local businesses.

Delicious Tea by a lovely company!!

We were first served this tea in Cafe Class in Edinburgh and it was so delicious we had to google the brand!! So pleased to find it is a small Edinburgh based business with great customer service & attention to detail (we really appreciated the packing slip, testers & plastic free delivery). It is too expensive for us to use everyday (wish it wasn't!!) but lovely as a treat and wish you every success with the business - thank you!


A beautiful tea with a true peppermint flavour and fantastic and fantastic that everything is biodegradable ❤️

Surprisingly amazing!

This isn’t a combination I would have bought, as I’m not keen on ‘fruit teas’, but my husband tried it our local cafe and I’m glad we did! It’s absolutely delicious!!!


Delicious tea. Full of flavour Rooibos and the orange compliments it so well. Will definitely be back for more.


Nice warming tea with good blend of spices. Love it!

Lemon Punch

Gorgeous tea! My husband and son love it! It's a regular now in our house

I originally bought this after a recommendation from John at Shibui as a replacement for Mighty Leaf White Orchard. I find it really refreshing, light and a great replacement. My new favourite tea, have also bought the tea pouches to take to work!


Tasty but not as good as the regular earl grey you guys do. Next time we’ll just buy that again instead. Thank for making great tea though!

English breakfast organic

Great all round tea, husband's favourite. Very happy that I can get larger pack in recyclable packaging.

Best Vanilla Rooibos in England

Seriously, it's better than all the major brands available, to the point that the partner steals sips when I put it down. If you are looking for a decaf tea after dinner that is like a dessert and a smooth delight this is the tea.

Even though everything from this company is 100% recyclable, I would strongly recommend that they put the recycling label on the plastic look alike bag, this way when costumers recycle it is not considered plastic at the facilities.

Vanilla black tea is a hard find

This is an elegant version of a Malagasy vanilla tea that is a staple in most households. It brings the vanilla taste without the bitter after taste. Everything from the container to the bag is completely recyclable (worth the extra pound).


So glad I discovered you! Such a delicious, high quality - yet affordable tea. Fast delivery. Your Darjeeling tea will, as the name of your tea suggests, keep this teacher happy through exam season. Will definitely reorder.

Lovely tea

Great flavour - particularly if left a little longer to brew

Time for a change

I have been buying black teas online for some time from another supplier and decided to try three types of Shibui teas during a special offer. This English Breakfast tea is superb and most definitely a morning starter to look forward to. I will be returning for more supplies in the future. Highly recommended.

Best ever infusion!

Gingerbread tea! OMG!!
Not a herbal/fruit tea person but this has converted me. Never tasted such a great blend of flavours in a tea before, all of my friends and family love it too! Well done at Shibui Tea!

Earl Grey
Best tea

This tea is much better than the Twinings. It has more flavour. Highly recommended.


Much better than others

Lovely and refreshing

Great mint tea, lovely and refreshing. Highly recommended.

White Peony
Refreshing tea

Like this, different from what I would usually choose, a nice change

Brewing Instructions

The table below shows the approximate brewing/infusing times for the different tea types.

It assumes around a 2.5 to 3g serving but it is not an exact science so experiment to find the perfect brew time to suit you.

It is best to use freshly boiled water - so if you've got some water left in your kettle from before - pour it out and start again!

Tea Type Approx Brewing Time (mins) Water Temperature
Black 3-4 minutes 100°C
Green 3-4 minutes 80°C
Oolong 3-4 minutes 100°C
Pu-erh 3-4 minutes 100°C
White 2-3 minutes 70-80°C
Herbal 5+ minutes 100°C
Rooibos 5+ minutes 100°C
Fruit 5+ minutes 100°C
Flowering 3-4 minutes 80°C
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