Here's a summary of what our lovely customers think of our teas.

If you want to leave a review then please visit a product page and add yours - we'd love to hear what you think!

Based on 287 reviews
Tippy Assam
Tippy Assam

Excellent - I'll be back for more


I absolutely fell in love with oolong tea

Awesome tea

When I tried the Earl Grey at Congham Hall, it was simply the best Earl Grey I had ever tasted. I ordered some online before I left. The mint has such a wonderful taste as does the English breakfast.
Love the camomile and citrus too. I bought some as Christmas presents as it tastes so good, clean and healthy.


I adored , as did my friends, this warming , spiced, flavoursome African Winter Tea. So much so I’ve bought them all some as part of their Christmas. If you want something a little out of the ordinary then I would definitely try this amazing Rooibos based tea. 10 out of 10 from me .

Earl Grey
Earl grey tea

Full of flavour

English Breakfast Tea

We first tasted this tea on holiday in Milford on Sea and vowed to get some.
It reminds me of what tea used to taste like and we really love it.
Bit expensive but you have to pay for the best

A lovely Decaf Earl Gtey

I have been mainly caffeine free for about 3-4 ears and finding good tasting decaf earl grey is hard. But this my first try and it is really lovely! A smooth and delicate taste! I will definitely be buying more! The only downside for me is it’s only available loose leaf and in the 100g tubes. The pyramids would make it easier for me to take with me when I am out. And the larger tubes would be more cost effective and I will not have to order quite so often!

Masala Chai
Lovely tea!

I’d been converted to this type of tea after I’d had it in The Tibetan Cafe. It’s such a lovely alternative to the usual tea which I find too strong. Would highly recommend.

Lovely tea

Got Shibui Tea in a cafe we went to and loved it. Decided to order some to have as an every now and again treat. Wouldn't hesitate to recommend it to others.

Excellent matcha

This is an easy recommendation. Rich, smooth, a little sweet, and with the full umami you'd expect.


received this as a free gift what a treat taste just like after eight mints
would recommend

Excellent tea great taste

Excellent quality tea and a great taste. Well packaged aswell. Highly recommended

The best Berry tea there is!

The nicest Berry tea there is! After having it a lot at a little cafe I go to when visiting family in Norfolk, I decided to purchace it on line so I could have it regular at home. Love the tins you can also purchase when ordering the tea bags.

Beautiful Tea

My favourite tea, delicate, tasty and a great great tea. Love the new packaging too.

Great product ; lovely service

Fabulous selection of tea’s

I first can across your fabulous tea’s at the Deacon cafe on the Royal Mile and we’re so taken with them that I decided to try and buy them.

I was advised that I should google them and the company would come up how lucky I was. I am so very happy that I have now found were you can buy your fabulous peppermint tea bags which have a fantastic fresh taste.

If you can sell them in some shops I think that your tea’s will fly off the shelves!!

I will highly recommended your tea and the selection is second to none. Many thanks.

Nice brew!

Found a nice cafe in Edinburgh and loved the tea. Asked what it was. Shibui. Bought some online. Great.

Damn! That’s some gooood tea!

Thank you for my 3 teas I ordered from you guys.
My favourite is the superior Earl Grey it is divine.
Consider me a fan & a happy new customer

Silver Needle
Silver Needle Tea - Gold Star Afternoon

The Silver Needle tea is absolutely luxurious. It's as fresh as can be when delivered in the freshpak (arrived so soon too!) and does really provide a second delicious brew as the directions advise. It is my afternoon treat and brightens up the dreary winter outlook. I have also broken out the Oolong I ordered and cannot fault the freshness and aroma. The Chamomile (for my sister) was also brilliantly packaged in the cardboard cannister. Shibui is my new "go to" tea shop!


Refreshing, delicious, restorative - what else needs to be said!

English Breakfast Tea

I absolutely love this Tea, both the loose leaf and pyramids. I have tried many other brands, but this is a personal favourite of mine. I do like a robust tea, and this has got that nice depth to it without it being too bitter- the balance is just right for me. The service from Shibui has always been consistently good too :-)

Great for afternoons!

Trying to lose weight and give up chocolate at 3pm is not fun, but really enjoying this tea to take the edge off the cravings!

Tropical Green Tea

I love it! Smells amazing and tastes very good.But I new this, not the first purchase :)

Earl Grey
Give it 4 minutes

Like a well boiled egg I like my tea to brew for four minutes. This gives a lovely rich finish. Your tea tasted great but four minutes was too long and it was over strong. Perhaps larger leaves and no dust would help.

Subtle and refreshing

Blood orange is my new favourite tea - really glad I discovered it through Shibui. A good alternative to earl grey. Speedily and efficiently delivered.

Brewing Instructions

The table below shows the approximate brewing/infusing times for the different tea types.

It assumes around a 2.5 to 3g serving but it is not an exact science so experiment to find the perfect brew time to suit you.

It is best to use freshly boiled water - so if you've got some water left in your kettle from before - pour it out and start again!

Tea Type Approx Brewing Time (mins) Water Temperature
Black 3-4 minutes 100°C
Green 3-4 minutes 80°C
Oolong 3-4 minutes 100°C
Pu-erh 3-4 minutes 100°C
White 2-3 minutes 70-80°C
Herbal 5+ minutes 100°C
Rooibos 5+ minutes 100°C
Fruit 5+ minutes 100°C
Flowering 3-4 minutes 80°C
save 15% on your first order.