FAQ

What does Shibui mean?

Shibui is a Japanese word which has no direct translation into English. It is a way of describing something which appears simple but has actually an underlying complex nature. We feel that this sums up our perception of tea perfectly. Tea is just tea, surely? Ah – but look into it in a bit more detail and it’s a lot more complicated than that. 

What are your tea pyramids made from?

Our tea pyramids are made from cornstarch and are biodegradable. 

Are the tea pyramids compostable?

Our tea pyramids are crafted from corn-derived PLA and compost in a commercial composting facility. Please check to make sure facilities are available in your area. The string and tag are also compostable and do not need to be removed before discarding.

Are all your teas organic?

No, only the teas that actually have Organic in their name are organic.  Our organic teas have been certified as organic in the UK by the Soil Association.

What is the shelf life of your teas?

It varies per tea per typically approximately 1 to 2 years.

How much tea is in one tea pyramid?

Each pyramid contains between 1.5 and 3.5 grams – depending on the blend.

How should I store my tea?

Tea should be stored in a dry and cool place. Our loose tea comes packaged in either a tube or a resealable pouch. Both of which are ideal for storing loose tea. Our tubes are food grade lined so you can simply use them as a caddy for storing your tea.

How many cups of tea can I get from 100g bag?

As a rule of thumb - assuming 2.5g / teaspoon is used – you can expect to get around 40 cups from 100g bag. This does not make allowance for the fact that many teas can be infused multiple times.

How are the decaf teas decaffeinated?

Our decaf teas use a CO2 based process to remove the caffeine. This is considered the natural process of decaffeinating teas and it leaves no chemical residues nor does it impact on the flavour of the tea.

Can I change or cancel to my order?

Of course. We do aim to pack and ship your order within 1-2 working days so if you would like to change or cancel the order then please contact us as soon as possible. Our phone number is 0131 448 1598 or by replying to your confirmation email.

What is your return policy?

We are proud of our products but if you are not happy then please let us know as we may be able to offer an exchange or refund. Please refer to our Return policy.

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★ Reviews

Let customers speak for us

2081 reviews
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Delicious decaf

I bought this tea collection as a present for my wife, who avoids all caffeine. She was delighted, and reckons the Vanilla Rooibos is the best red bush tea she’s tasted.
And the Chocolate & Ginger is delicious.
All in all, The Caffeine Free Tea Pyramid Collection has been a great buy, and she’s so happy with it. Highly recommended.

Tasty tea does it for me!

I’ve tried various branded teas and been generally disappointed so decided to give Shibui a whirl. What an eye opener. These teas are brilliant, very flavourful. Green Tea, Earl Grey, even Scottish Breakfast, are all big on taste compared with many from more famous brands, and I still have plenty other flavours in the sampler box yet to savour.
Well done, John. I’ll be back for more of your fantastic teas, both caffeinated and caffeine free.

Amazing

Im a student at university, and I ordered this for my girlfriend. Firstly, I ordered it to my home address, and when I emailed asking if the address could be changed John was very kind and did so quickly. My girlfriend loved every tea in the calendar, and the packaging was beautiful. Each bag came with the tea loose, and from what I can see she has got at least three or more cups from each bag. The calendar also comes with tea bags which you can use if you do'tn have your own filter, and a really lovely scoop to measure it out. They also had very clear instructions on how to brew each tea to get the best flavour.

I can't recommend this calendar enough and think you will be more than impressed. It is the end of January and she is still going and loving them all, and I will be getting it again next year.

You've Tried The Rest Now Try the Best !

What can I say - tried it, love it, will certainly get it again.

This was a absolute stonker (for non Scottish folk - treasure) of an advent calendar. You get chocolate calendars, cheese, gin and wine ones. This was my first time of trying a tea advent calendar and I would certainly get it again. Some of the other types of advent calendars can let you down a wee bit - this one certainly did not let you down. There was a mixture of black, green and fruity/herbal teas.

All presented in a fabulous box with a magnetic lid. The teas were all in seperate brown (recyclable) bags, and you didn't know what you were getting until you opened up the sticker. Also included was a beautiful tea spoon and a box of individual biodegradeable teabags.

Each bag of tea contained plenty to have a few cups that day - or even share with someone else. I shared some of the herbal bags with a friend, as I prefer the others teas more, and she is now also a purchaser for this calendar next year, woohoo!

This was a brilliant advent calendar, absolutely worth the money and a fantastic way for people to try new flavours of teas. We will convert you all from coffee yet !!

Happy New 2021 to John and the team - keep up the good work and stay safe. x

Feedback!

I thoroughly enjoyed this advent calendar! Each day offered a new tea to try and each one had a great quantity of tea per flavour. I thought it was good value but I did expect it to be more advent calendar shaped (maybe with tea packets slotted into boxes or something?) so that was a little disappointing. But the tea itself was great and I loved having a tea calendar for Christmas and though that offering caffeine free was such a thoughtful extra!

Each tea had a description/ name stapled to the packet which was great (and I loved the descriptions) but to open the packet you had to take the staple off and then the description/ name was no longer attached so as a suggestion for next year - as I would definitely like to see it again next year! - maybe attach the name and description differently! The extras that you put in were great, and very thoughtful.

There was a good selection of teas, personally I would’ve preferred less spiced/ Christmassy teas and a few more of your other teas - eg the chamomile and citrus was a delightful choice - I understand that Christmas means spiced teas but more of some others would’ve been perfect for me! Though I know this might be personal preference :)