FAQ

What does Shibui mean?

Shibui is a Japanese word which has no direct translation into English. It is a way of describing something which appears simple but has actually an underlying complex nature. We feel that this sums up our perception of tea perfectly. Tea is just tea, surely? Ah – but look into it in a bit more detail and it’s a lot more complicated than that. 

What is your tea pyramids made of?

Our tea pyramids are made from cornstarch. 

Are the tea pyramids compostable?

Our tea pyramids are crafted from corn-derived PLA and compost in a commercial composting facility. Please check to make sure facilities are available in your area. The string and tag are also compostable and do not need to be removed before discarding.

Are all your teas organic?

No, only the teas that actually have Organic in their name are organic.  Our organic teas have been certified as organic in the UK by the Soil Association.

What is the shelf life of your teas?

It varies per tea per typically approximately 1 to 2 years.

How much tea is in one tea pyramid?

Each pyramid contains between 1.5 and 3.5 grams – depending on the blend.

How should I store my tea?

Tea should be stored in a dry and cool place. Our loose tea comes packaged in either a tube or a resealable pouch. Both of which are ideal for storing loose tea. Our tubes are food grade lined so you can simply use them as a caddy for storing your tea.

How many cups of tea can I get from 100g bag?

As a rule of thumb - assuming 2.5g / teaspoon is used – you can expect to get around 40 cups from 100g bag. This does not make allowance for the fact that many teas can be infused multiple times.

How are the decaf teas decaffeinated?

Our decaf teas use a CO2 based process to remove the caffeine. This is considered the natural process of decaffeinating teas and it leaves no chemical residues nor does it impact on the flavour of the tea.

Can I change or cancel to my order?

Of course. We do aim to pack and ship your order within 1-2 working days so if you would like to change or cancel the order then please contact us as soon as possible. Our phone number is 0131 448 1598 or by replying to your confirmation email.

What is your return policy?

We are proud of our products but if you are not happy then we will gladly offer an exchange or refund. Please refer to our Return policy.

Delivery Information

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail Second Class 

up to £34.99 £3.25 3-7 days
£35.00+ FREE 3-7 days
Express UPS Next Day Delivery ANY £7.50

next working day if ordered before 12 noon

 

International Delivery - EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £7.50

7+ working days

Express UPS Delivery ANY £15.00

2-5 working days if ordered before 12 noon.

 

International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express UPS Delivery Not available

Not available

 

International Delivery - USA

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £16.50

7+ working days