Ethics and Sourcing

About Us

Shibui Tea was set up over a few pots of tea with the simple philosophy of sourcing and sharing great quality tea. We have created a menu which covers a wide range of loose leaf tea with flavours to suit all palates. With a choice of premium classics through to fun and modern concepts, our tea drinkers can be assured of a consistent quality product they can trust.

We are a family run business - together with over 35 years of experience in the industry - with our head office split between the UK and Canada. Two brothers run the operation - John in the UK and Paul in Canada.

Sourcing

Our teas are sourced from all over the world, primarily from China, Japan, India, Sri Lanka, Africa, and Taiwan.

Ethical Statement

We buy and source our teas from our specially selected partners. All our teas come from sources which ensure fair treatment of their staff through strict observance of human rights to a safe and sociable working environment. Although our teas are not certified Fair Trade we only work with partners which adhere to our own ethical expectations.

1% for the Planet

1% for the Planet

As a proud member of 1% for the Planet, we donate 1% of our annual sales to help protect the environment. 1% for the Planet certifies our giving.  More information on 1% for the planet can be found here.

Organic

Soil Association

We strive to provide the best quality tea available and sometimes an organic version is not always available. We do have a catalogue of loose teas which are available as organic and these are identified with Organic in their name. We are registered, audited and certified by the Soil Association in the UK.  Please note that currently none of the blends available as pyramid bags are organic.

Packaging

The cardboard packaging which we use for our tubes is FSC approved and is easily recycled. We reuse our boxes whenever possible when sending out orders.

Tea Pyramid Bags

Our pyramid bags are made using a bio-degradable corn starch. Although bio-degradable these are not suitable for garden composting but can be composted in a commercial composting facility. Putting the tea bags into your collected food waste will ensure that this is achieved.

Delivery Information

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail Second Class 

up to £34.99 £3.25 3-7 days
£35.00+ FREE 3-7 days
Express UPS Next Day Delivery ANY £7.50

next working day if ordered before 12 noon

 

International Delivery - EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £7.50

7+ working days

Express UPS Delivery ANY £15.00

2-5 working days if ordered before 12 noon.

 

International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express UPS Delivery Not available

Not available

 

International Delivery - USA

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £16.50

7+ working days