Copy of Terms and Conditions


  • Store Policies

    Contact us if you have any questions about our tea and teaware products, policies, store locations or for any feedback, comments or questions. Generally we are best reached by email:

    Shibui Tea is a trading name of Somerset Distribution UK Ltd.

    Shibui Tea UK
    Somerset Distribution UK Ltd.
    Unit 18 Dryden Vale
    Bilston Glen, Loanhead
    Edinburgh EH20 9HN
    United Kingdom

    Tel: 0131 448 1598

    Payment Options

    Online purchases from Somerset Distribution must be made using a credit or debit card. We accept Visa, Mastercard, Maestro, American Express and Visa Debit.  Shopify process our payments using a secure payment system and we are not given access to any payment information.


    Entering your credit card information at Shibui Tea online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality and we are never given access to your payment information as this is process securely by Shopify for us.

    Store Name

    Your purchases will appear as "Shibui Tea" on your credit card statement.

    Registration Information

    Name: Somerset Distribution UK Ltd. trading as Shibui Tea UK.
    Number: 05185410
    73 Middlecave Road
    North Yorkshire
    YO17 7NQ

  • Privacy Policy

    We at Somerset Distribution are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Somerset Distribution may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Somerset Distribution, our users, or others. We collect no other personal information about you other than what you provide during the checkout process.

    Cookie Policy

    Our website uses a number of cookies which are small pieces of information our website uses to save and collect basic information. 

    Our cookies do not collect any personal information such as your name and address nor do they share any information with any third parties.

    What Are Cookies? 

    A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognize and tailor our site to you and it won’t harm your computer.  

    Opting Out of Cookies

    If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store. 

    Which Cookies Do We Use?

    Purpose Data Kind Sessional or Persistent?
    Allows Shopify to store information about your session (referrer, landing page, etc..) Unique Token Sessional
    storefront and
    Used by our internal stats tracker to record the number of visits to the shop None Persistent for 30 minutes from the last visit
    storefront and
    Counts the number of visits to a store by a single customer None Expires midnight (relative to the visitor) of the next day
    Stores information about the contents of your cart Unique token Persistent for 2 weeks
    Stores session information for the checkout process Unique token Sessional
    If the shop has a password, this is used to determine if the current visitor has access Unique token Indefinite

    _utma, _utmb, _utmc, _utmz - these cookies are from google analytics and are used to collect statistical information about how visitors use our website. This information is used to improve the website and to see, for example, which pages people visited and where people are from. If you would like to opt out of providing information for use with google analytics there is an add-in available for your browser and can be found at

    If you would like to disable cookies fully then you will need to change the settings in your web browser. More information can be found:

    Note that our cookie policy only covers our website and does not cover any website accessed through any links on our website.

    Personal Information Collected

    In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, postal address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

    Protecting Your Personal Information

    When you provide us your personal information to process your online order, we receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

    A Somerset Distribution representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information - DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Somerset Distribution representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.


    By using our website, you consent to the collection and use of your personal information by Somerset Distribution If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

  • Refunds and Returns

    You have up to fourteen days, beginning with the day after you received the goods, to cancel the order. To do so please email us. You must keep reasonable care of the goods and, unless the goods were faulty or mis-described, pay the return costs. A full refund will be made within at most 30 days.

    We want you to be satisfied with you order from Shibui Tea UK. If for any reason you are not, please email us at or contact us at 0131 440 2474, and we will facilitate any returns.

  • Delivery Methods and Options

    All orders over £35 qualify for free Standard delivery. We aim to dispatch all orders within 1-2 working days, with 2-5 days to deliver.
    Express Delivery is delivery next working day by UPS.  All orders received after 1pm will be processed next working day.

    UK Delivery Options

    Standard Delivery - £3.25
    Express Delivery - £7.50

    EU European Delivery

    Standard Delivery - £7.50
    Express Delivery - £15.00

    Switzerland & Norway

    Standard Delivery - £10.00
    Express Delivery - Not available

    Multiple Shipping Addresses

    You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

  • Terms of Purchase

    The terms and conditions set forth in these terms of purchase (this ("Agreement") and the "Terms of Access" constitute the entire agreement between Shibui Tea ("Shibui Tea") and you (the "Buyer") concerning product purchase through the Website. Capitalize terms used herein shall have the meaning as defined herein, or if not defined, as defined in the Terms of Access.

    1. Offer and Acceptance

    By ordering a product on the Website, Buyer shall be deemed to have made an offer to buy the specified product from Shibui Tea pursuant to this Agreement. The acceptance and fulfillment by Shibui Tea of any order placed on the Website is subject to Buyer's acceptance of all of the terms of this Agreement.

    2. Prices, Availability and Taxes

    Prices of product on the Website are subject to change at any time without notice. All products may not be available in all areas. Product availability is subject to change at any time and Shibui Tea makes no representations of warranties regarding product availability. Buyer shall be responsible for any tax or other governmental charge due to the sale, use or delivery of the product, including, but not limited to, Sales Tax, Use Tax, Retailer's Occupational Tax, Gross Revenue Tax, Value Accrued or Value Added Tax, and Transportation Tax. All applicable taxes and other charges will be added to the purchase price.

    3. Payment

    When ordering products on the Website, Buyer may use VISA, MASTERCARD, American Express, MAESTRO, SOLO or VISA ELECTRON. Shibui Tea will not accept checks or COD payments. If Buyer fails to pay for any products received, Shibui Tea shall have the right, in addition to other remedies, to suspend or cancel further deliveries, and to proceed in any court of proper jurisdiction against Buyer for all amounts due to Shibui Tea, including, but not limited to, legal fees, costs and interest.

    4. Shipping, Title and Risk of Loss

    Shibui Tea will ship products using the shipping method selected by Buyer on the Website. All sales are made F.O.B., the shipping point. Shibui Tea shall use reasonable efforts to cause products to be delivered to Buyer by requested delivery dates, but shall in no event be liable for any losses or damages caused by delay or non-delivery of products. Buyer shall be responsible for all shipping charges. Title and risk of loss in the products shall pass to Buyer upon Shibui Tea' (or its agent's) delivery to the carrier at the shipping point.

    5. Returns, Changes and Cancellation

    See our Returns Policy - click on the third tab at the top of this page.

    6. Disclaimer of Warranties

    Buyer is solely responsible for determining the suitability of the products for the uses and applications contemplated by Buyer. Buyer assumes all risks and liabilities arising out of possession, use, or resale of the products, whether used singly or in combination with other material, including, but not limited to, any risk or liability based on alleged negligence on the part of Shibui Tea

    7. Buyer's Representations

    Buyer represents that he/she has the requisite power and authority to enter into this Agreement and to perform the obligations under this Agreement. Buyer represents that he/she has provided accurate information to Shibui Tea in purchasing products through the Website and that his/her offer to purchase products complies with all applicable laws. Buyer acknowledges and agrees that he/she is solely responsible for compliance with all applicable laws and regulations concerning Buyer's purchase, possession, use, or resale of the products. Buyer further represents that he/she is familiar with the characteristics of the products, and will comply with all laws, regulations, and standards applicable to the possession, handling, processing or use of the products by Buyer, including, but not limited to, the Occupational Safety & Health Act.

    8. Indemnification

    Buyer shall defend, indemnify and hold Shibui Tea and its suppliers, including, but not limited to, their affiliates, agents, assigns, attorneys, employees, insurers, officers, predecessors, representatives, and successors, harmless from and against all claims, liabilities, costs and expenses (including, but not limited to, those related to injury or to death of Buyer or other persons) arising from or connected with (a) a breach by Buyer of this Agreement or (b) the possession, handling, use, or resale of the products by Buyer or others, including, but not limited to, any claims alleging negligence on the part of Shibui Tea Shibui Tea may participate in the defence of any such claim for the further protection of its own interests.

    9. Limitation of Claims

    Without limiting the scope of any other terms and conditions herein, any and all claims related to products sold to Buyer through the Website shall be made within thirty (30) days after receipt of the product to which the claim relates, or if for non-delivery, after the scheduled delivery date thereof. Buyer's failure to give Shibui Tea written notice of any claim within the applicable time period shall constitute an absolute and unconditional waiver of such claim. In no event shall Buyer commence any action against Shibui Tea related to products sold to Buyer through the Website later than one year after receipt of the product giving rise to such action.

    10. Limitation of Liability

    Without limiting the scope of any other terms and conditions herein, including Shibui Tea' disclaimer of warranties, no claim of any kind, whether as to products delivered or for non-delivery of products, or otherwise, and whether based on contract, breach of warranty, negligence, strict liability, indemnity, contribution, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed.

    11. Force Majeure

    Without limiting the scope of any other terms and conditions herein, Shibui Tea shall not be responsible or liable for any delay or failure to deliver any or all of the products for causes beyond its reasonable control, including, but not limited to, any cause or circumstance which makes impracticable the production, transportation or delivery of the products. Shibui Tea may cancel an order to the extent the quantity not delivered is due to any such cause or circumstance. In no event shall Shibui Tea be obligated to purchase products to replace any quantity not delivered due to any such cause or circumstance. In the event of any cause or circumstance excusing Shibui Tea, Shibui Tea shall have the right to allocate any remaining product supply among its customers, including those not under contract, in a fair and reasonable manner, and Buyer hereby releases Shibui Tea from responsibility or liability for any resulting incomplete fulfillment of Buyer's order.

    12. General

    a) No waiver by either party of any breach of any terms or conditions contained herein shall be construed as a waiver of any succeeding breach of the same or any other terms or condition herein. Nothing contained herein shall limit the remedies of Shibui Tea in the event of Buyer's breach of this Agreement.

    b) All notices related to this Agreement shall be in writing. The parties expressly agree that electronic communications shall be considered "writings" for all purposes under applicable law.

    c) If any terms and conditions herein are held to be invalid or unenforceable, such holding shall not affect the validity or enforceability of any other term or condition herein.

    d) These Terms and Conditions shall be governed by and construed under the laws of the UK, without regard to conflict of laws principles. Any legal action with respect to any transaction subject to this Agreement must be commenced within one year after the cause of action has arisen. Any actions arising out of products purchased through the Website shall be commenced in the courts of the UK. Buyer agrees to submit to the jurisdiction of these courts and waives any claim that venue is improper for any reason in these courts.  

Delivery Information

UK Delivery

Service Order Value Price Estimated Delivery Time
Royal Mail Second Class 

up to £34.99 £3.25 3-7 days
£35.00+ FREE 3-7 days
Express UPS Next Day Delivery ANY £7.50

next working day if ordered before 12 noon


International Delivery - EU

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £7.50

7+ working days

Express UPS Delivery ANY £15.00

2-5 working days if ordered before 12 noon.


International Delivery - Norway & Switzerland

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £10.00

7+ working days

Express UPS Delivery Not available

Not available


International Delivery - USA

Service Order Value Price Estimated Delivery Time
Royal Mail International Delivery ANY £16.50

7+ working days